Welstra AI Technologies Limited
Privacy Policy
Effective date: 28 September 2026
Welstra AI Technologies Limited (“Welstra”, “we”, “our” or “us”) respects privacy and is committed to handling personal and business information responsibly.
Information we collect
Depending on how you interact with Welstra, we may collect contact details such as your name, work email, phone number and company; information you submit through our website or support channels; account, subscription and service information; and technical information needed to operate, secure and improve our services.
Business and customer data
When a business uses Welstra products, our systems may process information that the business provides or connects to Welstra, including customer communications, operational events, CRM information, workflow data, payment-status events where integrated, and other business records needed to provide the configured service. The exact data depends on the products and integrations used by that business.
How we use information
We use information to respond to enquiries, provide and support Welstra services, configure and operate authorized workflows, maintain business context and intelligence, secure our systems, troubleshoot problems, improve service quality, and meet applicable legal or compliance obligations.
AI-assisted processing and automation
Welstra provides AI-assisted business intelligence and workflow capabilities. Information may be processed to understand context, organize business evidence, support recommendations, coordinate configured workflows, and surface matters for human attention. The scope of automation depends on the customer’s configuration and applicable controls.
Service providers and integrations
Welstra may use infrastructure, hosting, communications, analytics, payment, cloud, or integration providers where necessary to operate our services. Customer deployments may also connect to third-party platforms selected or authorized by the customer. We do not sell personal information.
Security and retention
We use reasonable technical and organizational measures designed to protect information. We retain information for as long as reasonably necessary to provide services, maintain security and records, resolve disputes, or meet legal and operational obligations. Retention may vary by service and customer configuration.
Your choices and requests
You may contact us to request access, correction or deletion of personal information, subject to applicable legal, security, contractual and operational requirements. Business customers are responsible for their own obligations concerning data they provide to or process through Welstra.
Changes to this policy
We may update this policy as Welstra’s services, integrations or legal obligations evolve. The current version will be published on this page.
Contact
Privacy and data requests may be sent to info@welstraai.com.